Practical guides
Using Hello Work When You Need an Interpreter
Start by checking which office can help in your language and when. You can browse job listings before registering, then prepare your preferences for a job consultation.
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Find an office with language support
Use the Ministry of Health, Labour and Welfare’s list of offices with interpreters and Hello Work’s office directory. Check the languages and interpreter schedules. Availability varies by office and time, so call before travelling.
Call before visiting
Ask: “Can I have a job consultation in English? On which days and at what times is an interpreter available? Do I need an appointment, and what documents should I bring?” Record the answers, office name and call date.
Prepare your job preferences
Write down your preferred work, hours and location. Browse job listings before registration and save any that interest you. Ask how to check whether your preferred jobs and hours fit the work permitted by your status of residence.
Prepare your application and next steps
Multilingual jobseeker application guidance includes English, Chinese and Vietnamese. Use it to prepare your application and questions. During consultation, ask about job searches and referrals. If language support is unavailable, ask about another day or office.
Checklist before you contact the service
- Confirm the consultation language and interpreter schedule.
- Note whether booking is required and what to bring.
- Save job listings and write your work preferences.
- Record your next visit or contact and any unanswered questions.
Frequently asked questions
Is a job consultation the same as claiming unemployment benefits?
No. Job consultations, vacancy searches and referrals are separate from employment insurance benefit applications. Ask which procedure your visit covers.
What if I cannot find a suitable vacancy?
Review the job type, location and hours you entered. Ask a counsellor which search condition to adjust without losing your essential requirements.